For online stores
CLOSD reads your support conversations, reviews and orders, then drafts a personal email from your CEO to each customer who wrote in. Happy customers get a thank-you and an offer that fits what they bought. Unhappy ones get an apology, the fix and a slightly better offer.
You pay a share of the revenue our codes bring in. Nothing up front.
Emma R. The sheets took a week longer than promised, but they're lovely. Do you make pillowcases to match?
Hi Emma, thank you for waiting on those sheets, and I'm sorry they came late. We do make the matching pillowcases, and EMMA-7Q2K takes 15% off them until Sunday.
Example with invented names.
What CLOSD does
People who write to support have bought from you and care enough to say something. CLOSD answers each of them personally, from the top, and keeps the conversation going after the order.
CLOSD builds a profile of each customer from the conversation and their orders, decides whether the experience was good or bad, and drafts an email in your CEO's voice with a single-use code.
Your assistant writes to customers after a signup, an abandoned checkout or an order, and keeps a real two-way conversation going until they buy or say stop.
How it works
Install the CLOSD Shopify app and connect your support inbox with read-only access. Whoever signs in to the mailbox can do it; you don't need an IT admin.
CLOSD reads the last 90 days of conversations, links each one to the customer's orders and drafts a message for every customer worth writing to.
Your team approves every draft at first. Once the drafts hold up, you move to sampled batches and then to rules you set. Nothing goes out without your approval.
Every offer carries its own code, so each sale traces back to the message that earned it. You get a weekly report of orders and revenue.
Pricing
CLOSD earns a share of the net revenue that comes in through its codes and tracked links, after discounts and returns. There is no setup fee and no monthly fee.
A random 10% of eligible customers get no message. Comparing them with everyone else shows what CLOSD actually added, so you pay for lift you can see.
Your customers hear from your CEO or your assistant, sent from your own systems. CLOSD stays behind the scenes.
Your data
CLOSD needs to read your support conversations to do its work. Here is exactly what that means.
When you connect a support mailbox, CLOSD asks Google for gmail.readonly. It can read messages in that mailbox. It can't send, delete, label or change anything in it.
We read support threads to find your customers, what happened and how it went, and to draft the messages your team approves. Your data is never sold, never used for advertising, and never used to train AI models.
Remove CLOSD in your Google Account under Third-party apps & services, or email us. We stop reading at once and delete the mail data we hold within 30 days.
CLOSD's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Details are in our privacy policy.
We're starting with a small number of Shopify stores. Tell us about yours at hello@closd.org.